In the WellPad app
The app keeps your data only on your device. To delete it:
- Open WellPad
- Tap the Settings tab
- Scroll to Backup & Restore
- Tap Clear All Data and confirm
This deletes:
- All saved favorites
- All lookup history, including locations saved by GPS lookups
- All notes and note photos
- All GPS corrections
App preferences (theme, coordinate format) and your trial and Pro status are kept; uninstall the app to remove those too. Your WellPad Pro purchase belongs to your Google account (Android) or Apple Account (iPhone) and is restored when you reinstall.
This can’t be undone. Use Settings → Share Backup first if you want a copy.
Phone backups: if Android backup or iCloud Backup is on, a copy may also be in your own Google or Apple account. Manage or delete it in your phone’s backup settings.
Crash reports (Android): anonymous crash reports are kept by Firebase Crashlytics. To have crash reports from your device deleted, email us.
Website and API accounts
If you signed in at wellpad.ca, email mike@wellpad.ca from the email address you sign in with and ask us to delete your account. We’ll delete it within 30 days and confirm by email. This removes:
- Your account (name, email and profile photo)
- Your lookup counts
- Your API keys, plan details and usage counts
If you have an API plan, cancel it first in Manage billing on the developers page. Stripe invoices and payment records are kept for six years, as Canadian tax law requires.
If you used the web lookup without signing in, there’s nothing linked to you to delete. Clearing your browser’s site data for wellpad.ca removes your anonymous ID and saved preferences.
Questions
Email mike@wellpad.ca. See also our Privacy Policy.